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Career Corner

  • CHOC Online

    Treats and Tidbits Quarterly eLetter

    • Client Service Coordinator

    Ensure that clients and patients receive the highest quality of customer care service in the most efficient, compassionate, and friendly manner.

    REPORTS TO: Lead Client Service Coordinator/Office Manager

    ESSENTIAL JOB FUNCTIONS

    1. Manage all incoming calls.
    2. Manage all appointment scheduling.
    3. Manage client concerns, questions, etc.
    4. Prepare charts for appointments with appropriate documents.
    5. Manage client database, ensuring accuracy and timeliness of all data.

    KNOWLEDGE, SKILLS AND ABILITIES

    • Attend continuing education to improve self and ability to coordinate quality and timely patient care.
    • Know the hospital policies. Read and understand hospital manual.
    • Know all employees and their positions.
    • Understand computer software.
    • Understand use of phones and their features.
    • Know and use standard medical and business abbreviations.
    • Possess good spelling abilities.

    EDUCATION AND EXPERIENCE

    • High school diploma or equivalent.
    • 2 years of customer service related experience

    PHYSICAL REQUIREMENTS

    • Must be able to read charts and computer screen.
    • Must be able to hear well enough to communicate with clients and other employees.
    • Standing/walking approximately 75% of the time.
    • Moderate lifting (up to 25 lbs.) approximately 5% of the time.
    • Bending/kneeling approximately 5% of the time.
    • Must be able to work all hours the hospital is open.

    Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

    Click HERE to submit a resume and online application.


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